Privacy Policy

Last updated: 3 September 2026

XION respects your privacy. This policy explains how we manage personal information collected through our public website and related business communications.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

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1. Personal information we may collect

The personal information we collect depends on how you interact with us. It may include:

  • your name, organisation, position and business contact details
  • information you include in an enquiry, request, feedback or other communication
  • records of our communications and relationship with you
  • preferences relating to communications from XION
  • technical information associated with your use of the website, such as IP address, device and browser information, pages visited, referring pages and approximate location derived from network information

Please do not provide sensitive information through a general website form unless XION has specifically requested it and provided an appropriate channel. If we receive unsolicited personal information, we will assess whether we are permitted to retain it and will destroy or de-identify it where required.

2. How we collect personal information

We may collect personal information:

  • directly from you when you complete a form, contact us, subscribe to an update, attend a meeting or communicate with XION
  • automatically through website infrastructure, server logs, cookies or similar technologies
  • from your organisation or an authorised representative
  • from publicly available professional or business sources
  • from service providers, referral partners or other third parties where you have consented or the collection is otherwise lawful

Where practical, you may contact us without identifying yourself. We may need certain details when they are reasonably necessary to respond to your request or provide a service.

3. Cookies and website analytics

The website may use cookies and similar technologies that are necessary for security, functionality and performance. It may also use analytics to understand how visitors use the website and to improve content and navigation.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality. Where consent or additional notice is required by applicable law, the website will provide the relevant choice or notice.

4. Why we collect, use and disclose personal information

We may handle personal information to:

  • respond to enquiries and provide requested information
  • understand an organisation’s needs and discuss relevant services or solutions
  • manage client, supplier, partner and other business relationships
  • deliver and improve our website, content, services and solutions
  • manage events, updates and business communications
  • protect the website, our systems, users and business from misuse, fraud or security threats
  • meet legal, regulatory, insurance, audit and record-keeping obligations
  • establish, exercise or defend legal rights

We will use or disclose personal information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or as otherwise permitted or required by law.

5. Who we may share personal information with

Where reasonably necessary for the purposes above, we may disclose personal information to:

  • XION personnel and authorised contractors
  • technology, hosting, cloud, communications, analytics and support providers
  • professional advisers, insurers, auditors and financial service providers
  • business partners involved in an enquiry or approved delivery arrangement
  • regulators, courts, law-enforcement bodies or other recipients where required or authorised by law
  • another person or organisation with your consent

We require service providers to handle information consistently with applicable privacy and confidentiality obligations.

6. Overseas handling of information

Some technology or service providers may store or process information outside Australia. The locations can depend on the provider and service configuration.

Where personal information is likely to be disclosed to an overseas recipient, XION will take the steps required by applicable law and, where practicable, provide relevant information about the countries involved through this policy or a collection notice.

7. Direct marketing

Where permitted by law, XION may use your business contact details to send information about services, solutions, events or insights that may be relevant to you.

You can opt out at any time by using the unsubscribe option in the communication or by contacting XION. We will action an opt-out request within the period required by law.

8. Security and retention

XION takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of internet transmission or electronic storage is completely secure. Please avoid sending confidential, sensitive or security-critical information through a general website form.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business needs and applicable legal obligations. When it is no longer required, we take reasonable steps to destroy it or de-identify it.

If an eligible data breach occurs, XION will respond and provide notifications as required by applicable law.

9. Access and correction

You may request access to personal information XION holds about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact XION and use the subject “Privacy request”. We may need to verify your identity before actioning the request. We will respond within a reasonable period and, if an exception under applicable law applies, explain the reason where required.

10. Privacy questions and complaints

If you have a privacy question or believe XION has not handled your personal information appropriately:

  • Contact XION and use the subject “Privacy complaint”.
  • Provide enough information for us to understand and investigate the issue.
  • We will acknowledge the complaint, investigate it and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Third-party websites

Links from this website may lead to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.

12. Changes to this policy

We may update this policy when our information-handling practices, technology or legal obligations change. The current version and last-updated date will be published on this page.

13. Contact

For privacy enquiries, access or correction requests, complaints, or a request for this policy in another format, please contact XION.